Refund policy

NORVEXA Return & Refund Policy

We want you to feel confident with your NORVEXA purchase. If you are not satisfied, you may request a return within 30 days of delivery.

Return Eligibility

Items must be unworn, unused, unwashed, and in their original condition with all tags and packaging intact.

For hygiene reasons, shapewear and intimate garments that have been worn, washed, altered, stained, damaged after delivery, or had protective/hygiene seals removed are not eligible for return.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us promptly so we can review the issue and make it right.

Starting a Return

Contact NORVEXA customer support before sending an item back. Returns sent without prior authorization may not be accepted. Return instructions and the appropriate return address will be provided after your request is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Order Cancellations

Orders begin processing quickly. Cancellation requests are not guaranteed once an order has entered fulfillment.

Contact Us

For return or refund questions, please contact NORVEXA customer support using the contact information provided on our website